It is almost certainly not professional grade cookware and I imagine that the most skilled home chefs would know the difference between this option and the very pricey carbonized stainless steel, copper, etc. The following procedures and conditions should be adhered to by the purchaser. The following policies apply to all returns: Full refunds only apply to purchases made directly from globalcutleryusa.com and not our retail partners. Now, I recognize that the whole idea of a buy it for life item is that in theory you shouldn't need to replace it, ever. Whether it be a whole new automobile, technologically superior machine or even the latest electronic gizmo, you’ve made it through second guesses, economic calculations as well as a prolonged checkout line to ultimately make your purchase. if a product has such a warranty and the company demonstrates that it will stand by the warranty, it's an indication that the company at least anticipates the product truly lasting a lifetime. It sounds just like every other nonstick pan out there, doesn't it? But for my uses it is excellent. But after one email back-and-forth they were quite cooperative about replacing the item.) All returns must have a Returns Authorisation Merchandise (RMA) number. So there you have it. Please do not leave food residue on the knife. Do you have a few more concerns about Scanpan products? If you have an inquiry on the status of your claim, please email scanpanwarranty@scanpan.com and provide your full name and assigned RA number for reference. Does it include exchanges or accidents? If that's been your experience then the pans just aren't BIFL. The pans come with a lifetime warranty. I've personally had a brilliant response from Scanpan over a warranty issue. Merchandise must be UNOPENED or UNUSED to qualify for a refund. Scanpan is OK with warranty, but then again we knew the distributor so these weren't standard warranty claims. I hope. Scanpan customer service, though a little cautious about it, have honored the warranty for me and are replacing the item (they asked me to try cleaning it according to a special technique, and made clear they are on the lookout for abuse of the warranty by unethical customers. The SCANPAN Classic 20cm and 28cm Fry Pan Set features the unique non-stick coating that enables fat free frying. Clear all these out first before purchasing one of their products. I don't know how scanpan has a lifetime warranty. Without wanting to get into a meta-debate about the sub (again), I thought I'd at least make an attempt at reviewing a product which might be buy-it-for-life. I'm yet to see a non-stick coated pan that is convincingly BIFL. After use, wash immediately in warm soapy water and dry thoroughly. I get that. scanpan usa will, at it’s sole discretion, repair or replace product that is returned to scanpan usa under this warranty. It heats evenly and the nonstick performance is very good. SCANPAN is not responsible for lost items sent without an approved RMA. • However, here is where the "is it buy it for life?" SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty. EDIT: u/aeon_floss offers an excellent insight below. Your IP: 5.196.133.5 This warranty is included in the original packaging. SCANPAN guarantees the quality of its products to be free from material and manufacturing defects for the lifetime of the product. What appeared to be rust or rust-like discoloration appeared rather abruptly despite good care on my part. Best of both world? For all approved claims, please allow up to 6 weeks from the time we receive your package for your replacement to ship. **Reminder:** Please use the search function before making a request. You may need to download version 2.0 now from the Chrome Web Store. AMT Warranty deals with every single management of Protect-it plans. So, if we could change one thing about ScanPan, it would be the handle since everything else is optimal! Anyone claimed it? Our patented nonstick coating surface is guaranteed not to crack, peel, or blister. It is recommended to store GLOBAL knives either in a GLOBAL Knife Block or on our Magnetic Knife Rack. March 30th, 2014, 04:38 PM #5. sahbear. Fill out the form below and a Scanpan team member will be in contact shortly. But to me, if a product has such a warranty and the company demonstrates that it will stand by the warranty, it's an indication that the company at least anticipates the product truly lasting a lifetime. The non-stick should never wear and is not in danger of scratching off. If you believe a product to be defective, it may be returned, based on the warranty specific to the item. scanpan published warranty. Types of Cookware . Please retain and refer to it before attempting to return the item. For the best experience on our site, be sure to turn on Javascript in your browser. These are designed to assist distinguishing genuine GLOBAL products from any counterfeit products. This SCANPAN 32cm/4 Litre Chef's Pan is one of our more popular pieces and ideal for casseroles. The harsh environment during the wash cycle will harm the knife and in turn, cause corrosion. The warranty does not cover overheating in any way. I'm also aware that warranties come and go and are only as good as the company's continued willingness to honor them. (I won't get into the debate about whether a lifetime warranty makes something BIFL - I don't think a warranty converts an unreliable product into BIFL.). Scanpan customer service, though a little cautious about it, have honored the warranty for me and are replacing the item (they asked me to try cleaning it according to a special technique, and made clear they are on the lookout for abuse of the warranty by unethical customers.

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